For the first time, XE-Live arrives in London.
After successful editions across the world, the event now comes to one of the world’s most influential financial hubs that shapes global finance. Together, we will explore how organizations can address one of the industry’s biggest challenges through insight, technology, and action.
Customers rarely walk away overnight. Long before they leave, the signals begin to appear through subtle shifts in behaviour, feedback, and digital interactions. At XE-Live UK, we explore how financial institutions can identify these signals earlier and turn them into actionable insights. Through real discussions and industry perspectives, attendees will find ways to detect friction across the customer journey and address it before it turns into lost loyalty.
Some of the best insights come from honest conversations. XE-Live UK brings together professionals from banking, fintech, and financial services to exchange ideas, discuss shared challenges, and learn from each other’s experiences. From evolving customer expectations to the growing influence of AI in CX, the discussions focus on practical ways organizations can stay ahead in a market where loyalty is constantly being tested.
Reducing churn is no longer just about fixing problems. It’s about creating experiences customers genuinely want to stay for. At XE-Live UK, we’ll explore how forward-thinking organizations are using data, feedback, and AI-driven insights to design smarter engagement strategies. Attendees will leave with fresh perspectives, valuable connections, and ideas that can help turn CX into a true competitive advantage.
Kickstart the day by checking in, grabbing a coffee, and connecting with fellow CX leaders.
An energizing opening to set the tone and outline what’s in store for XE-Live.
Discover how XEBO.ai is transforming Experiences with AI-powered insights.
A short refresh break to recharge before diving into interactive discussions.
A curated engagement session to refresh, reconnect, and re-energize before the roundtable discussion.
An engaging deep dive into key CX trends, innovations, and practical strategies.
Build meaningful connections over lunch and continue the conversation beyond the stage.
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