Choosing the Right Partner for Smarter CX

XEBO.ai and Qualtrics are both highly respected names in customer experience (CX) management, but XEBO.ai offers an AI-powered, agile solution designed to empower organizations with intuitive workflows, enhanced customization, and robust automation. This comparison outlines the features and differentiators that set XEBO apart from Qualtrics, making it the ideal choice for businesses seeking scalability, advanced analytics, and future-ready CX innovation.

XEBO.ai vs Qualtrics – Feature Comparison

Feature	XEBO.ai	Qualtrics
CX Measurement	Real-time SaaS platform	Real-time SaaS platform
Omnichannel collection suite	Email, SMS, WhatsApp, Website surveys, in-app surveys	Email, SMS, Website surveys, in-app surveys
Reports and Dashboards	Hierarchy system for level-based report access.	Hierarchy system for level-based report access.
Multilingual support	Multilingual dashboards, surveys, sentiment analysis (including Arabic)	Limited multilingual support; Arabic support not mentioned
White labelling	Available	Not available
Data Security	Local hosting, supports on-premises and cloud deployments, KSA/SAMA compliance options	AWS cloud-only hosting, limited adaptability for security needs
Servicing	Local servicing teams and 24/7 responsive support	Managed by global teams, support quality varies
Agility & Customization	Extensive customization, self-service for surveys, dashboards, workflows	Customization typically vendor-dependent, limited self-service, moderate flexibility
Customer Journey Insights	Detailed mapping of touchpoints, emotions, actions at every journey stage	Not available
User-Friendliness	Intuitive, quick onboarding with minimal training	Complex, feature-rich interface; steep learning curve
Pricing	Affordable, scalable for all organizations; strong ROI	Premium, high investment—suited for large enterprises
Implementation Options	Both cloud and on-premises deployments	Cloud-only deployments
Textual Analysis & Sentiment	AI-enhanced analytics: sentiment tracking, summaries, predictive recommendations	Basic analytics; advanced insights require extra setup
Social Listening	Comprehensive social media tracking, integrated with CX workflow	Available but less seamless; manual setup often required
Real-Time Insights	Automated reporting, advanced analytics, predictive recommendations	Live data dashboards available; manual effort needed for deeper reporting
Additional Features	Predictive analytics, AI-driven insights, robust integrations	Experimental analytical tools (e.g., conjoint analysis), less focus on AI-driven features

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Pricing

Offers affordable, scalable pricing for organizations of all sizes, delivering strong ROI.

Premium, high-investment model—best suited for large enterprises.

Customization

Provides extensive self-service customization—users can independently configure surveys, workflows, dashboards.

Vendor-dependent, often requires external assistance for major changes.

User-Friendliness

Intuitive interface, fast adoption, and onboarding with minimal training required.

Rich in features but complex; has a steep learning curve.

Implementation

Supports both cloud and on-premises deployments for flexible security/compliance.

Cloud-only (AWS); on-premises deployment not available.

Why Global Leaders Choose XEBO.ai

Reimagining Voice of Customer Through AI

XEBO.ai is built with AI at its core, turning scattered insights into real-time, actionable strategies. Our AI-powered solutions for CX, EX, Journey Mapping, and Social Listening seamlessly integrate automation and predictive intelligence, making VoC smarter and more agile.

Scalable Solution for Every Stage of Your VoC Journey

Whether starting or optimizing a VoC program, XEBO.ai accelerates success with AI-driven analytics, customizable workflows, and industry-specific templates. Its secure, cloud-based infrastructure supports high data volumes, multi-team collaboration, and role-based access—ensuring flexibility without compromise.

Capturing the Full Spectrum of Customer Feedback

XEBO.ai goes beyond surveys, analyzing indirect feedback with AI-powered sentiment detection and LLMs. It uncovers deeper customer insights, delivering a complete view of the experience in user-friendly dashboards.

Always Available Customer Support

With 24/7 multilingual support, real-time translation, and automated issue resolution, XEBO.ai ensures seamless customer interactions anytime, anywhere.

Local Data Servers

Customer data is locally hosted in KSA, UAE, USA, Singapore & India.

On-premise Setup

Take control of your data with enterprise on-premise setup.

24/7 Support

Get 24/7 localised support for any platform related queries.

Top-notch Security

XEBO.ai is audited and certified by industry leading standards.

Scale with Security

XEBO.ai is audited and certified by Industry-leading Standards.

SOC 2 Type II

Governance Controls

GDPR

Compliant

ISO 27001

Certified

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Choosing the Right Partner for Smarter CX

See How XEBO.ai
Simplifies and Personalizes CX