A half-day, hands-on session for London's CX leaders. Swap honest stories across industries, debate what really moves customer experience, and leave with practical ideas from peers facing the same pressures.
Customers rarely walk away overnight. Long before they leave, the signals begin to appear through subtle shifts in behaviour, feedback, and digital interactions. At XE-Live UK, we explore how institutions can identify these signals earlier and turn them into actionable insights. Through real discussions and industry perspectives, attendees will find ways to detect friction across the customer journey and address it before it turns into lost loyalty.
Some of the best insights come from honest conversations. XE-Live UK brings together professionals from various industry verticals to exchange ideas, discuss shared challenges, and learn from each other’s experiences. From evolving customer expectations to the growing influence of AI in CX, the discussions focus on practical ways organizations can stay ahead in a market where loyalty is constantly being tested.
Reducing churn is no longer just about fixing problems. It’s about creating experiences customers genuinely want to stay for. At XE-Live UK, we’ll explore how forward-thinking organizations are using data, feedback, and AI-driven insights to design smarter engagement strategies. Attendees will leave with fresh perspectives, valuable connections, and ideas that can help turn CX into a true competitive advantage.
Welcomecoffee, badge collection and informal networking
FCC
Attendees share theirbiggest CX failures and what they learned. The best story wins a prize.
Discover how XEBO.ai is transforming Experiences with AI-powered insights.
Coffee Break & Networking
FCC:
Build meaningful connections over lunch and continue the conversation beyond the stage.
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