| Feature |
XEBO.ai |
Verint |
| CX Measurement |
Real-time SaaS platform |
Real-time SaaS platform |
| Omnichannel collection suite |
Email, SMS, WhatsApp, Website surveys, in-app surveys |
Only Email, SMS, Website surveys, in-app surveys |
| Reports and Dashboards |
Hierarchy system for level-based report access. |
Hierarchy system for level-based report access. |
| Multilingual support (Arabic) |
Arabic Surveys, dashboards & sentiment analysis |
Not available |
| White labelling |
Available |
Not available |
| Cloud servers |
Local KSA data centers with SAMA regulations |
Not available |
| Servicing |
Local KSA servicing team |
Managed by global team |
| Agility |
Customization as per requirement |
No customization |
| Customer Journey |
Highlights touchpoints, emotions, and actions of customer at every stage |
Not available |
| UI/UX |
DIY solution with an intuitive interface for easy setup by non-technical users |
Hard and complex UI requiring technical expertise |
| Social listening (upcoming) |
Analyzing conversations and trends related to specific topics or brands on social media platforms |
Not available |
| Offline survey application |
Geo-tracking, geofencing for Android/iOS |
Not available |
| Expert panel |
Create and share surveys with customer-like cohorts using S2C audience for authentic global responses. |
Not available |
| Text analytics |
CreateBeyond sentiment analysis and theme categorization, XEBO provides AI-driven trends, actionable insight, and pain points. |
AI-driven themes, topic and sentiment analysis |
| AI |
Customer feedback analysis, survey generation, Customer Journey mapping, and trend analysis |
Agent automation, and limited AI-driven analysis |
| Pricing |
$$$ |
$$$$$ |
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