White Papers

Technical Insights on Customer Experience

A Comprehensive Guide to Turning CX Insights into Business Growth

Stop Guessing, Start Growing! Discover actionable steps to improve customer experience and boost your bottom line. Download this free e-book and unlock the secrets to growth.
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Mastering NPS: A Complete Guide to Net Promoter Score and Its Impact on Business Growth

Struggling to understand your customers? This e-book reveals how NPS survey can turn customer sentiment into actionable strategies. Learn how to categorize promoters, passives, and detractors, and leverage industry benchmarks. Download your copy today and turn customers into loyalists!
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The need for future-ready Employee Experience

In today's rapidly changing world, is your company equipped to attract, retain, and empower a thriving workforce? This free e-book dives deep into the critical need for a future-ready employee experience. Download your free copy to unlock the secrets to building a future-proof workforce that thrives in any environment.
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Omnichannel Customer Experience: Creating Seamless Interactions Across Channels

Tired of disconnected customer experiences that leave your audience frustrated? Don't let your competition steal the customer experience spotlight! Download your copy of the e-book today and start building happier, more loyal customers.
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Empowering Healthcare: Navigating the Patient Experience Journey

Healthcare providers have placed a high priority on delivering meaningful and personalized patient experiences. This approach not only enhances the quality of care but also empowers patients to actively participate in their health journey.
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12 Customer Experience Trends to Look out for in 2021

2020 was a year where businesses grappled with major disruption as the world was forced into isolation. The Covid-19 crisis took us by shock and five years plans became redundant in no time. It was an eye-opening year for each and everyone.
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Text Analytics: Extracting open-ended Customer Data

Text analytics is becoming more important in today’s world as more and more people are communicating via text messages. Download your copy of the eBook Text Analytics- Extracting Open-ended Customer Data understand the need for text analytics in CX
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The Ultimate Survey Guide: Creating The Perfect Feedback Survey

Feedback is the best way to know your customers’ needs and expectations with your brand. When it comes to feedback collection, there is no better way than surveys. Download your copy of the e-book to create perfect feedback survey.
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The Need For Citizen Experience In Modern Governments

Download your copy of the eBook The Need For Citizen Experience In Modern Governmentsand understand the need for CX in modern-day governments. Fill the form and get your copy now.
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Why Your Business Needs An Offline Mobile Survey Application?

Offline survey applications can be a game-changer for your CX program. Without having to rely on an active internet connection to complete a survey, you can collect feedback anywhere and anytime you want. Download your copy of the eBook: Why Your Business Needs an Offline Mobile Survey Application
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Top Customer Experience Trends to Watch Out in 2024

Download your copy of the e-book which answers all these questions and highlights major CX trends for 2024 aiming to excel in customer satisfaction and loyalty.
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Navigating the future of Customer Experience with AI

Discover the essence of AI, trace its evolution, and explore how it’s reshaping the customer experience landscape in our e-book. Download this e-book now!
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Improving Survey Response with WhatsApp

Feedback Collection is as important as creating a relevant and interactive survey. Yet, while we focus extensively on creating a survey that elicits a response from our respondents, there is not much focus on the implementation of a more efficient collection tool that would ensure a high response rate.
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Improving the Quality of Digital Survey Responses

Surveys are a goldmine ready to be mined but what if the gold you extract is not gold? Survey Response data is, today, used to make strategies, seek actionable insights and decide the future course of action.
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ROI of CX

Return on Investment is a determining factor when you plan to invest. While it is easy to calculate the ROI for a Facebook ad campaign, calculating the ROI for something as complex as Customer Experience can be quite tricky.
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