XEBO.ai is recognized in 2025 Gartner® Critical Capabilities for VoC Customer Platforms

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What Gartner® highlighted about XEBO.ai in Critical Capabilities Report 2025 for VoC platforms

Redefining VoC with
AI at the Core

XEBO.ai is built with AI at its core, turning scattered insights into real-time, actionable strategies. Our AI-powered solutions for CX, EX, Journey Mapping, and Social Listening seamlessly integrate automation and predictive intelligence, making VoC smarter and more agile.

Built for Scale, Perfect Fit for Every VoC Journey

Whether starting or optimizing a VoC program, XEBO.ai accelerates success with AI-driven analytics, customizable workflows, and industry-specific templates. Its secure, cloud-based infrastructure supports high data volumes, multi-team collaboration, and role-based access—ensuring flexibility without compromise.

Support for Indirect
and Direct feedback

XEBO.ai goes beyond surveys, analyzing indirect feedback with AI-powered sentiment detection and LLMs. It uncovers deeper customer insights, delivering a complete view of the experience in user-friendly dashboards.

Always-On, Always-
Available Support

With 24/7 multilingual support, real-time translation, and automated issue resolution, XEBO.ai ensures seamless customer interactions anytime, anywhere.

The world’s top brands trust XEBO.ai for seamless Experiences

Comparison Table

Platform Comparison Table

Feature / Parameter XEBO.ai Verint QuestionPro Qualtrics Medallia
Pricing / ROI Cost-effective, scalable for all sizes High investment, less budget-friendly Premium pricing, high investment Premium pricing, better for large budgets High-cost, expensive scaling
Customization Fully independent; no vendor needed Requires Verint team; slow implementation Requires vendor support for changes Vendor-reliant customization Relies on vendor; low flexibility
User-Friendliness Intuitive interface, quick adoption Complex platform, steep learning curve Steeper learning curve Complex, time-consuming onboarding Lengthy process
Implementation & Hosting Cloud & on-premises deployment; flexible Strong security, but complex setup Cloud only (AWS) Cloud only (AWS) Selective local hosting (e.g., KSA)
Customer Support 24/7 responsive support Inconsistent service reports Variable response quality Quality varies, delays reported Inconsistent, with delay issues
Textual Analysis Advanced AI sentiment + summarization Basic AI tools, lacks deep sentiment analysis Basic sentiment; setup needed for depth Basic; lacks configuration for insights Basic; lacks advanced summarization
Social Listening Built-in real-time tracking + integrations Relies on third-party services Functional but less integrated Exists but not deeply integrated No built-in needs third-party tools
Real-Time Reporting Automated reports; instant analytics Real-time insights; may require reporting Real-time data, manual effort needed Manual reporting, no automation Manual reporting

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.Source: Gartner, Critical Capabilities for Voice of the Customer Platforms, Deborah Alvord, Maria Marino, Chad Storlie, Patrick Quinlan, Michael Maziarka, 23 April 2025.