XEBO.ai is recognized in 2025 Gartner® Critical Capabilities for VoC Customer Platforms

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What Gartner^® highlighted about XEBO.ai in Critical Capabilities Report 2025 for VoC platforms

Redefining VoC with
AI at the Core

XEBO.ai is built with AI at its core, turning scattered insights into real-time, actionable strategies. Our AI-powered solutions for CX, EX, Journey Mapping, and Social Listening seamlessly integrate automation and predictive intelligence, making VoC smarter and more agile.

Built for Scale, Perfect Fit for Every VoC Journey

Whether starting or optimizing a VoC program, XEBO.ai accelerates success with AI-driven analytics, customizable workflows, and industry-specific templates. Its secure, cloud-based infrastructure supports high data volumes, multi-team collaboration, and role-based access—ensuring flexibility without compromise.

Support for Indirect
and Direct feedback

XEBO.ai goes beyond surveys, analyzing indirect feedback with AI-powered sentiment detection and LLMs. It uncovers deeper customer insights, delivering a complete view of the experience in user-friendly dashboards.

Always-On, Always-
Available Support

With 24/7 multilingual support, real-time translation, and automated issue resolution, XEBO.ai ensures seamless customer interactions anytime, anywhere.

The world’s top brands trust XEBO.ai for seamless Experiences

Comparison Table

Platform Comparison Table

Feature / Parameter	XEBO.ai	Verint	QuestionPro	Qualtrics	Medallia
Pricing / ROI	Cost-effective, scalable for all sizes	High investment, less budget-friendly	Premium pricing, high investment	Premium pricing, better for large budgets	High-cost, expensive scaling
Customization	Fully independent; no vendor needed	Requires Verint team; slow implementation	Requires vendor support for changes	Vendor-reliant customization	Relies on vendor; low flexibility
User-Friendliness	Intuitive interface, quick adoption	Complex platform, steep learning curve	Steeper learning curve	Complex, time-consuming onboarding	Lengthy process
Implementation & Hosting	Cloud & on-premises deployment; flexible	Strong security, but complex setup	Cloud only (AWS)	Cloud only (AWS)	Selective local hosting (e.g., KSA)
Customer Support	24/7 responsive support	Inconsistent service reports	Variable response quality	Quality varies, delays reported	Inconsistent, with delay issues
Textual Analysis	Advanced AI sentiment + summarization	Basic AI tools, lacks deep sentiment analysis	Basic sentiment; setup needed for depth	Basic; lacks configuration for insights	Basic; lacks advanced summarization
Social Listening	Built-in real-time tracking + integrations	Relies on third-party services	Functional but less integrated	Exists but not deeply integrated	No built-in needs third-party tools
Real-Time Reporting	Automated reports; instant analytics	Real-time insights; may require reporting	Real-time data, manual effort needed	Manual reporting, no automation	Manual reporting

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.Source: Gartner, Critical Capabilities for Voice of the Customer Platforms, Deborah Alvord, Maria Marino, Chad Storlie, Patrick Quinlan, Michael Maziarka, 23 April 2025.