XEBO.ai Positioned as a Leader in the 2025–2026 IDC MarketScape for Worldwide VoC Applications

Discover why leading enterprises trust our AI-native Experience Management platform to turn rich feedback into actionable outcomes.

XM Leaders say it, we prove it! Experience what they see in us.

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Survey2Connect Pvt Ltd

What makes XEBO.ai stand out

Built AI-First and Not Survey-First

The platform is AI-native, not a traditional survey tool with AI added later. Its proprietary AI agents deliver root cause analysis, sentiment insights, predictive intelligence, and automated actions, helping teams move from feedback to outcomes, fast.

One Platform for Every Experience Signal

XEBO.ai’ ability to bring together voice, video, social, CRM, and feedback data in one unified platform. This allows organizations to capture deeper context and true customer and employee intent, well beyond what survey-only tools can offer.

Designed to Adapt to Your Market

Flexibility is a major differentiator for XEBO.ai. Its rapid customization, local language support, and industry-specific workflows, making it ideal for complex, regulated, and fast-changing markets where global tools fall short.

Enterprise-Ready, Locally Delivered

Leaders recognize XEBO.ai’ success in large-scale enterprise deployments, backed by regional compliance, local hosting, and strong customer support. Leading organizations across industries trust XEBO.ai to drive experience transformation and operational efficiency at scale.

5 reasons why brands prefer XEBO.ai
for exceptional support

Map the entire Customer Journey

Visualize the entire customer journey, identify critical touchpoints and understand pain points to optimize every interaction.

Leverage Omnichannel feedback collection

Break free from siloed feedback and gathers feedback across all touchpoints – email, surveys, in-app, social media, and even video.

Get deeper Insights with Text, Audio & Video Feedback Analysis

With AI-powered Text Genie, decode emotion, sentiment, and nuance from any type of feedback. Understand not just what customers are saying, but how they feel.

Understand customers better with Social Listening

Use insights from social listening to understand what truly matters to each customer. Spot preferences, behaviors, and unmet needs in real time — then tailor journeys, content, and interactions that feel personal, relevant, and timely.

Make data-backed decisions swiftly

Access proactive, AI-backed insights easily to help you grow your business. Make smart decisions faster by tracking metrics like CSAT and NPS ratings on real-time dashboards and customizable reports.

Equip your team to deliver exceptional experiences

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The XEBO.ai advantage

Unified Voice of Customer
XEBO.ai captures both direct and indirect feedback using AI-driven sentiment analysis and LLMs, offering deeper insights in intuitive dashboards.
AI-native Platform
Built with AI at its core, XEBO.ai transforms fragmented data into real-time strategies across CX, EX, Journey Mapping, and Social Listening, making feedback smarter and faster.
24*7 Local support
Deliver consistent experiences with the help of a responsive team of technical support specialists who can help you derive maximum value from XEBO.ai.

The world’s top brands trust XEBO.ai for seamless Experiences

HEAR FROM OUR CUSTOMERS

"Extremely user-friendly, easy to use, end-to-end automated platform. Regularly updated and now endowed with AI capabilities. Forward-looking. Thoroughly satisfied with the product as well the service of the team"

Senior Director
Global Telecom Giant

"XEBO.ai is a super user-friendly application that is a click away from creating, designing, integrating and pushing personalized surveys to your customers and employees and customize your feedback analysis in different variety of choices, most importantly the staff you are working with are very supportive, fast and open minded."

Customer Process Manager
Major Transportation Chain

"Our Experience with XEBO.ai has been great. XEBO has all the required features that could help to positively enhance our feedback collection process. We were able to collect feedback, analyze the data and use the insights for further improvement much more effectively. The product also has a great support that is available whenever we require help, and has been really instrumental in maintaining a high level of satisfaction and positive experience."

Head of CX
Major Global Bank

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IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.
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