Welcome to the Experience Beyond Podcast!
In this episode, we’re joined by Andrew Carothers, a CX visionary and former Cisco leader who helped architect their global Customer Experience organization. With 17+ years at Cisco, 12 international CX awards, and board leadership at the University of San Francisco’s Strategic AI program, Andrew brings deep expertise in AI-powered CX transformation.
🎯 Topic:Transforming B2B Tech CX with AI: Strategies from a Cisco Veteran
Together with host Anand Nigam (Co-founder & Director, XEBO.ai), Andrew unpacks:
✅ How B2B tech companies can scale customer success using AI
✅ The secret to building digital-first CX journeys without losing the human touch
✅ Proven methods to reduce churn, boost upsell, and drive loyalty
✅ Real stories from his time at Cisco and beyond
If you're a CX leader, SaaS operator, or part of a digital transformation team—this conversation is packed with actionable insights you won’t want to miss.🔗 Subscribe to the Experience Beyond Podcast for more episodes at the intersection of CX, AI, and business innovation.
