In this episode of Experience Beyond, Anand Nigam sits down with Andrew Rios, a seasoned leader in BPO and consulting, to explore how leadership is evolving in a fast-changing, AI-driven world.
From building resilient teams to embracing innovation in service delivery — this conversation dives into what it really takes to lead in today’s BPO and consulting landscape.
🎯 What you’ll discover:
✔️ Key shifts shaping leadership in BPO & consulting
✔️ How AI and digital transformation are changing the game
✔️ Strategies for empowering teams and driving performance
✔️ Real-world lessons from Andrew’s global CX experienceIf you're in CX, operations, or leadership — this is a must-watch!
🎥 Watch now and subscribe for more future-focused CX conversations.
