Welcome to the Experience Beyond Podcast!
In this powerful episode, host Anand Nigam sits down with Dr. Joseph Michelli—New York Times #1 bestselling author and world-renowned CX expert—to explore how iconic brands like Starbucks, Ritz-Carlton, Zappos, and Mercedes-Benz create emotional loyalty through experience-driven leadership.
🔍 Topic:
Leading with Experience: CX Breakthroughs from Retail’s Most Beloved Brands
🎙️ What you'll learn in this episode:
How great brands earn lasting customer loyalty through human-centered experiences
The real difference between dashboards and decisions
Why "All Business is Personal" in today’s data-driven, disrupted world
How to empower teams to actually live the customer experience
💡 Whether you're a CX leader, brand strategist, or business innovator, this episode offers deep insights on building emotionally resonant, high-performing experiences that your customers will remember—and return to.
📚 Featuring:
Dr. Joseph Michelli
CX thought leader & psychologist
Consultant to world-class brands
Author of All Business is Personal, The Starbucks Experience, and more
Founder of The Michelli Experience
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