Why do so many companies struggle to turn customer insights into meaningful action? In this episode of Experience Beyond, XEBO.ai’s Anand Nigam is joined by CX and contact center thought leader Justin Robbins to uncover the truth behind “Death by Data.”
Together, they explore:
✅ Why CX programs often collect data but fail to drive change
✅ The cultural and operational gaps preventing insights from turning into action
✅ Real-world examples of customer feedback being ignored or underutilized
✅ What high-performing organizations do differently
✅ Actionable strategies to turn your VoC programs into transformation engines
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📌 Keywords: customer experience, VoC, CX transformation, customer insights, CX data, contact center leadership, customer feedback strategy, Justin Robbins, Anand Nigam, XEBO.ai, Experience Beyond podcast
