In this episode of Experience Beyond, host Yash Sultania, CEO of XEBO.ai, dives deep into the world of real estate customer experience with industry leader Ajay Nambiar — a veteran in transforming customer journeys and digital-first CX models in real estate and hospitality.
🎧 What you'll learn:
1. How real estate brands can design CX frameworks that deliver consistency and emotional impact
2. The role of digital transformation and data-driven personalization in property experiences
3. Lessons from hospitality that elevate residential and commercial real estate CX
4. Leadership tips on building a customer-obsessed organization
5. Real-world success stories and use cases from Ajay’s CX playbook
🔍 Whether you’re a CX leader, real estate marketer, or tech strategist, this conversation uncovers actionable strategies, CX maturity drivers, and customer-centric innovations tailored for the real estate space.
