XEBO.ai is recognized by Forrester in The Customer Feedback Management and Analytics Solutions Landscape, Q1 2026

Discover why leading enterprises trust our AI-native Experience Management platform to transform rich, complex feedback into clear, actionable outcomes that drive real business impact.

XM leaders believe in us, and we deliver. Discover the difference they experience.

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Survey2Connect Pvt Ltd

The Forrester Customer Feedback Management And Analytics Solutions Landscape Explained

Forrester defines customer feedback management and analytics solutions (CFMAS) as software solutions that aggregate qualitative and quantitative feedback, apply advanced text mining and machine learning techniques, and deliver actionable analytics to improve understanding of customers and inform strategic business decisions. Sources of feedback extend beyond traditional surveying to include unstructured data from contact centre conversations, social posts, emails, and open-ended survey responses.

Everything CX team needs, XEBO.ai delivers it all

Every Voice, Every Channel, One Platform

Your customers are already talking. The question is, are you capturing it all?
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XEBO.ai collects both direct feedback, surveys, forms, and structuredresponses, and indirect feedback from calls, reviews, social media, and chatconversations. No channel left behind. No signal missed. Whether it's apost-purchase survey or an unsolicited review, XEBO.ai brings every piece offeedback into one unified view, so you always know exactly what your customersare experiencing.

Thousands of Responses, One Channel of Truth

Collecting feedback is only half the job. Understanding it, at scale, accurately, and instantly, is where XEBO.ai truly shines.

Our AI and Natural Language Processing engine, Text Genie, readsthousands of responses in seconds. It identifies sentiment, surfaces keytopics, and delivers insights your team can act on immediately, without needinga data scientist in the room. No guesswork or delays. Just clarity.

Built to Be Trusted, Inside and Out

When you choose XEBO.ai, you're not just choosing a platform. You're choosing a partner that takes responsibility seriously.

Your customer data is sensitive. That's why XEBO.ai is built withenterprise-grade security and privacy controls, keeping your data protected,compliant, and always in your control. And when you need us, we're there. Ourdedicated support team is available every hour of every day. From onboarding toscaling, we're with you every step of the way. Enterprise-grade security. 24/7human support. Zero compromise.

Strengthen Execution With Enterprise Support

AI delivers value when execution is strong.

XEBO.ai supports enterprises with 24/7 global technical assistance and high-touch engagement for strategic programs. We work alongside our clients to ensure AI insights translate into measurable operational outcomes.

Technology built for partnership.

5 reasons why brands prefer XEBO.ai
for exceptional support

Map the entire Customer Journey

Visualize the entire customer journey, identify critical touchpoints and understand pain points to optimize every interaction.

Leverage Omnichannel feedback collection

Break free from siloed feedback and gathers feedback across all touchpoints – email, surveys, in-app, social media, and even video.

Get deeper Insights with Text, Audio & Video Feedback Analysis

With AI-powered Text Genie, decode emotion, sentiment, and nuance from any type of feedback. Understand not just what customers are saying, but how they feel.

Understand customers better with Social Listening

Use insights from social listening to understand what truly matters to each customer. Spot preferences, behaviors, and unmet needs in real time — then tailor journeys, content, and interactions that feel personal, relevant, and timely.

Make data-backed decisions swiftly

Access proactive, AI-backed insights easily to help you grow your business. Make smart decisions faster by tracking metrics like CSAT and NPS ratings on real-time dashboards and customizable reports.

Equip your team to deliver exceptional experiences

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The XEBO.ai advantage

Unified Voice of Customer
XEBO.ai captures both direct and indirect feedback using AI-driven sentiment analysis and LLMs, offering deeper insights in intuitive dashboards.
AI-native Platform
Built with AI at its core, XEBO.ai transforms fragmented data into real-time strategies across CX, EX, Journey Mapping, and Social Listening, making feedback smarter and faster.
24*7 Local support
Deliver consistent experiences with the help of a responsive team of technical support specialists who can help you derive maximum value from XEBO.ai.

The world’s top brands trust XEBO.ai for seamless Experiences

HEAR FROM OUR CUSTOMERS

"Extremely user-friendly, easy to use, end-to-end automated platform. Regularly updated and now endowed with AI capabilities. Forward-looking. Thoroughly satisfied with the product as well the service of the team"

Senior Director
Global Telecom Giant

"XEBO.ai is a super user-friendly application that is a click away from creating, designing, integrating and pushing personalized surveys to your customers and employees and customize your feedback analysis in different variety of choices, most importantly the staff you are working with are very supportive, fast and open minded."

Customer Process Manager
Major Transportation Chain

"Our Experience with XEBO.ai has been great. XEBO has all the required features that could help to positively enhance our feedback collection process. We were able to collect feedback, analyze the data and use the insights for further improvement much more effectively. The product also has a great support that is available whenever we require help, and has been really instrumental in maintaining a high level of satisfaction and positive experience."

Head of CX
Major Global Bank

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IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the icons.
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