Virgin Mobile partnered with XEBO.ai to modernize and unify its customer experience operations across digital and support channels. With fragmented feedback systems, limited real-time visibility, and growing customer expectations, the telecom brand needed a platform that could listen, act, and respond instantly. XEBO.ai enabled centralized feedback collection, multilingual engagement, and seamless integration with Virgin’s internal systems.

Download the case study to discover how Virgin Mobile transformed its CX journey—from manual and reactive to real-time and proactive—enhancing customer satisfaction, accelerating issue resolution, and empowering teams with actionable insights across every touchpoint.

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