One of Saudi Arabia's leading financial institutions faced a familiar problem: a legacy VoC platform that couldn't keep up. Slow data processing, no WhatsApp or in-app survey capability, vendor-dependent teams, and a migration risk that felt too steep to take on. In under three months, XEBO.ai replaced Medallia across 10 channels — branches, contact centre, mobile app, private banking, and more, with zero downtime and three years of historical data fully preserved. The result: a 70% increase in customer engagement and an always-on VoC program that the team owns entirely.
One of Saudi Arabia's leading financial institutions faced a familiar problem: a legacy VoC platform that couldn't keep up. Slow data processing, no WhatsApp or in-app survey capability, vendor-dependent teams, and a migration risk that felt too steep to take on. In under three months, XEBO.ai replaced Medallia across 10 channels — branches, contact centre, mobile app, private banking, and more, with zero downtime and three years of historical data fully preserved. The result: a 70% increase in customer engagement and an always-on VoC program that the team owns entirely.
