We are proud to announce a major milestone in XEBO.ai’ growth journey. After a comprehensive and independent evaluation of vendors worldwide, IDC has positioned XEBO.ai in the Leaders category in the 2025–2026 IDC MarketScape for Worldwide Voice of the Customer (VoC) Applications.

This recognition reflects XEBO.ai’ continued commitment to building an AI-native, enterprise-grade experience management platform that enables organizations to move beyond listening, to understanding, predicting, and acting on customer and employee feedback at scale.

A Purpose-Built, AI-Native Experience Management Platform

Founded in 2018, XEBO.ai was designed from the ground up as a next-generation experience management platform, rather than a traditional survey tool augmented with AI at a later stage.

The platform unifies multiple structured and unstructured data sources, including:

• Voice and call recordings

• Video feedback

• Digital and social conversations

• CRM and operational data

• Omni-channel surveys and feedback

These data streams are analyzed through proprietary AI agents, deep transcription engines, predictive analytics, and advanced sentiment models, enabling organizations to extract context-rich insights rather than surface-level metrics.

Turning Experience Data into Actionable Intelligence

Global CX leaders highlight XEBO.ai’ ability to convert experience data into actionable outcomes, not just dashboards.

Key differentiators include:

• Proprietary Root Cause Analysis to uncover drivers behind customer and employee behavior

• Automated ticketing and workflow orchestration to close feedback loops in real time

• Text Genie, XEBO.ai’ advanced text analytics engine for large-scale unstructured data analysis

• Predictive and sentiment analytics that help organizations anticipate issues before they escalate

By integrating analytics directly into operational workflows, XEBO.ai enables enterprises to act on insights rather than react to reports.

Unifying Voice, Video, and Metadata at Enterprise Scale

Unlike survey-centric platforms, XEBO.ai’ architecture is designed to process high-volume, high-velocity experience data across channels.

The platform’s ability to unify:

• Voice and speech analytics

• Video and visual feedback

• Metadata from operational systems

allows for deep transcription, contextual understanding, and multi-dimensional analysis, a capability that IDC identified as a clear differentiator from legacy solutions.

This approach gives organizations a holistic, real-time view of stakeholder sentiment, improving decision-making across customer experience (CX), employee experience (EX), and digital experience initiatives.

Flexibility That Wins in Complex Markets

One of the most significant strength is XEBO.ai’ flexibility and rapid customization, particularly for markets with complex regulatory, cultural, and operational requirements.

XEBO.ai’ “local-first” model enables:

• Industry-specific AI agents and workflows

• Regional language and dialect support

• Market-specific compliance and hosting requirements

• Faster deployments tailored to local business processes

This adaptability has allowed XEBO.ai to successfully replace established global incumbents in large enterprise deals, where rigid, one-size-fits-all platforms often struggle.

Trusted by Global Enterprises Across Industries

Today, XEBO.ai supports organizations across industries such as banking, healthcare, telecommunications, and the public sector. Enterprise clients use XEBO.ai to drive large-scale experience transformation, improve operational efficiency, and strengthen stakeholder relationships. These deployments reflect the platform’s ability to perform reliably at enterprise scale while remaining agile enough to adapt to evolving business requirements.

When to Consider XEBO.ai

Organizations should consider XEBO.ai when they require:

• A next-generation VoC and VoE platform that goes beyond survey collection

• AI-driven, actionable insights with automation and root cause analysis

• Tailored, locally compliant solutions for complex and regulated markets

• A proven platform for large-scale enterprise rollouts

• Strong customer support throughout implementation and growth

For enterprises prioritizing agility, advanced analytics, and operational efficiency, XEBO.ai represents a compelling alternative to legacy experience management platforms.

Looking Forward: Raising the Bar for Experience Management

Being positioned as a Leader in the IDC MarketScape is a meaningful validation of XEBO.ai’s vision, but it is also a responsibility.

As experience becomes a critical differentiator for organizations worldwide, XEBO.ai remains committed to:

• Advancing AI-led experience intelligence

• Simplifying complexity for enterprises

• Delivering measurable business outcomes from VoC and VoE initiatives

We are grateful to our customers, partners, and teams for their continued trust, and we look forward to shaping the future of experience management together.

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Experience the Future of Voice of the Customer

If you’re looking to move beyond traditional surveys and unlock deeper, AI-driven customer and employee insights, XEBO.ai can help. Discover how leading enterprises are transforming experience management with an AI-native platform built for scale, flexibility, and real-world impact.

Book a demo with XEBO.ai to see how our platform can support your VoC and VoE strategy.