Top 10 Medallia Alternatives in the Market

Medallia serves as an excellent software solution catering to survey creation and measurement of customer experience, employee engagement, and various organizational key performance indicators. Its versatility allows organizations to incorporate diverse question types like rating scale, multiple choice, and open-ended questions, while also implementing branching logic for a more personalized user experience.  However, despite the many merits of Medallia, it may not be the ideal surveying tool for every organization due to factors like cost, features, or usability. If you seek alternatives to Medallia, you have arrived at the right destination. In this blog, we’ve compiled a list of the top 10 alternatives to Medallia in 2023.

#1 Survey2Connect

Survey2Connect stands out as an all-inclusive cloud-based CX platform, providing a comprehensive array of features for data collection, benchmarking, customer recovery, and data integration. Its intuitive and user-friendly interface has positioned it as the top-notch substitute for Medallia. Renowned for its customer-centric approach, Survey2Connect has firmly established itself as a leading experience management platform. With its AI powered CX assistant XEBO, it helps brands capture and analyse feedback efficiently and with accurate precision. With Survey2Connect, brands can capture feedback at multiple touchpoints and leverage AI-Powered actionable insights to bring meaningful change to their customer experiences.  Furthermore, Survey2Connect offers competitive and flexible pricing options tailored to meet the unique needs of its users.

Survey2Connect Features-

  • Multi-channel data management
  • Predictive Analytics
  • Reporting/Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Dashboard
  • Omnichannel feedback collection
  • Root cause analysis
  • AI powered analysis
  • AI generated quick, customized surveys
  • Ad Texting
  • UI/UX Testing
  • Panel Management
  • Flexible Pricing Model
  • Abundant question types selectable
  • Real-time dashboard analysis
  • Text and sentimental analysis
  • NPS surveys, CSAT surveys
  • User friendly interface
  • 360-degree feedback management
  • Customer centric
  • Quality research

Pricing- Competitive and flexible pricing model

#2 Qualtrics

Qualtrics stands out as a prominent global experience management platform renowned for its impressive features and user-friendly adaptability. The platform empowers its users to craft intricate and visually appealing surveys, incorporating a variety of features and logic.

Qualtrics Features-

  • Customer Profiles
  • Customer Segmentation
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Email Marketing
  • Face-to-Face
  • Idea Management
  • Features
  • User friendly
  • Professionalism
  • Research Services
  • Slow at times
  • Prolonged model classification process
  • Lacks some basic processes
  • Frequent interface changes
  • Difficult customer assistance

Pricing- Contact Qualtrics

#3 QuestionPro

QuestionPro is a SaaS company offering survey solutions for measuring and managing customer experience, employee engagement, and audience feedback. It serves as a compelling alternative to Medallia and offers a diverse range of question types.

QuestionPro Features-

  • Data Analysis Tools
  • Email Marketing
  • Mass Texting
  • Message Personalization
  • Mobile Survey
  • Multi-Channel Distribution
  • Offline Response Collection
  • Audience Targeting
  • Benchmarking
  • Contact Management
  • 360-degree feedback
  • Live audience polls
  • NPS, CSAT Surveys
  • Complex Interface
  • Limited Survey Designs
  • Expensive Plans

Pricing- Contact QuestionPro

#4 SurveyMonkey

SurveyMonkey presents itself as a viable alternative to Medallia, serving as a reliable feedback management platform. It offers a range of expertly crafted survey templates designed to engage customers, employees, or your specific target audience.

SurveyMonkey Features-

  • Customizable Branding
  • Data Analysis Tools
  • Email Distribution
  • Feedback Management
  • Live Results Sharing
  • Online Polling
  • Skip Logic
  • User Interface
  • NPS, CSAT surveys
  • User friendly tool
  • Data collection
  • Survey analysis capabilities lacking
  • Location tracking limitations
  • Expensive
  • Restrictive customization

Pricing- Available on Request  

#5 SurveySparrow

SurveySparrow is a recently established tool for managing customer and employee experiences, designed to deliver engaging and mobile-responsive surveys. This platform provides a range of survey types, including NPS surveys, offline and chat surveys, along with traditional online forms.

SurveySparrow Features-

  • Customer Segmentation
  • Dashboard
  • Data Analysis Tools
  • Negative Feedback Management
  • NPS of Customers
  • NPS of Employees
  • NPS Survey Structure
  • 360 feedback management
  • NPS, CSAT surveys
  • User friendly
  • Costly premium-tier options
  • Complex features widget
  • Restrictive single page surveys  

Pricing- Available on request

#6 GetFeedback

GetFeedback offers a feedback management solution, enabling customers to consolidate all their CX surveys to gain valuable and actionable insights. The platform continuously evolves according to its product roadmap and remains receptive to input and feedback from its clients.

GetFeedback Features-

  • Campaign Management
  • CES Survey Structure
  • Complaint Monitoring
  • CRM
  • CSAT Survey Structure
  • Activity Dashboard
  • Activity Tracking
  • Customer Satisfaction
  • Flexibility of features
  • Survey analysis
  • Intermittently glitchy
  • Limited statistical analysis  

Pricing- Available on request

#7 Alchemer

Alchemer is a customer feedback management solution that enables companies to perform comprehensive evaluations and uphold stringent data security measures. By utilizing Alchemer, organizations can gain valuable insights and enhance their interactions with markets, customers, and employees.

Alchemer Features-

  • Benchmarking
  • Communication Management
  • Community Management
  • Customizable Branding
  • Customizable Forms
  • Dashboard
  • Engaging features
  • Collect unlimited responses
  • Clean reporting system
  • Complex Interface
  • Non-user friendly
  • Limited customization options

Pricing- Available on request

#8 Inmoment

InMoment serves as an alternative to Medallia, operating as an experience management platform. It positions itself as a leader in experience intelligence by offering customer experience, employee experience, and market research tools.

InMoment Features-

  • Goal Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Predictive Analytics
  • User interface’
  • Customer Satisfaction
  • Dashboard insights
  • Costly premium-tier options
  • Difficult customization
  • Slow at times

Pricing- Available on request

#9 Typeform

Typeform focuses on conversational surveys with one question at a time. It offers customizable template-based surveys with a plethora of features, making it a great alternative to Medallia.

Typeform Features-

  • Template-based surveys
  • Chatbot
  • Drag-and drop survey creator
  • Multi-page forms
  • Skip/Branching logic
  • Data exporting
  • Survey Builder
  • Integrations with other applications
  • Multilingual surveys
  • Difficult customer assistance
  • Limited free plan
  • Expensive

Pricing- Available on request

#10 Jotform

Jotform offers a wide array of customizable templates to facilitate feedback collection, assessments creation, reservation acceptance, and market research. It removes coding from survey creation and offers a wide range of integrations.

Jotform Features-

  • Survey builder
  • Custom fields
  • Approval flows
  • Customizable templates
  • Report builder
  • Form widgets
  • Embedded forms
  • Mobile forms
  • Restrictive conditional logic features
  • Limited responses and submissions
  • Glitches

Pricing- Available on request

Why should you Consider a Medallia Alternative?

On one hand, Medallia stands as a remarkable tool for managing customer and employee experiences, boasting an array of fantastic features. Users admire the diverse range of solutions offered by Medallia and the impressive manner in which it delivers them. However, on the other hand, there is an alternate perspective to consider as well.Here are the primary drawbacks of Medallia which compel people to consider Medallia alternatives.

  • Medallia's platform provides no ownership to its users, obligating businesses to collaborate with its exclusive Project Team for survey creation, editing, and distribution. This increases the associated expenses and extends the overall duration of the process.
  • The absence of guides and FAQs creates challenges for newcomers using Medallia. The necessity to possess fundamental coding skills further complicates the process, posing an additional obstacle.
  • Medallia offers a limited selection of survey templates to choose from.
  • Medallia incurs charges based on both ‘units’ and ‘users’. These "units" refer to named individuals in surveys without login access, and this aspect contributes to the overall costs significantly, rendering it not suitable for the majority of businesses.
  • Accessing Medallia through mobile devices is not possible.

The details furnished here should provide all the necessary information for those considering an alternative to Medallia. By now, you should have a clear notion of whether you intend to make the transition from Medallia or not.   Stay in touch with Survey2Connect for more insightful blogs

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