industry report

Decoding Saudi Arabia's Dynamic Industry

We are thrilled to present our comprehensive report, delving into the dynamic landscape of Net Promoter Score (NPS) benchmarks across various industries in Saudi Arabia. For this report, we have extensively analyzed 16 industries, 156 brands, and over 25,610 responses to provide a detailed understanding. Discover how NPS scores differ across sectors and explore the key factors shaping customer loyalty and satisfaction.  

Key Highlights:

  • Industry-Specific Benchmarks: Gain a deep understanding of NPS benchmarks tailored to each industry, allowing businesses to assess their position and identify areas for improvement.
  • Key Drivers: Discover the critical factors shaping NPS scores within various sectors. This analysis brings out key drivers to provide actionable insights for enhancing customer sentiment.
  • Revealing Trends and Patterns: Identify emerging trends and patterns that influence customer perception. Staying ahead of these trends will empower businesses to proactively adapt to evolving customer preferences.
  • Competitive Analysis: Evaluate your performance against competitors within your industry for strategic planning and setting ambitious customer experience goals.
  • Empower Your Business: Whether you’re a player in hospitality, retail, finance, or any other sector, our report equips you with the knowledge needed to elevate your customer experience strategy to create a path to achieve exceptional NPS scores.  

This report gives a deeper insight into industry trends and what businesses need to do to boost their NPS.