We understand that the current regional situation is already creating operational challenges, and we sincerely acknowledge the additional pressure this disruption may be causing. This matter is being treated with the highest priority and urgency.
As previously communicated, services were restored via our UAE Disaster Recovery (DR) environment.
However, AWS has now confirmed a broader regional disruption impacting additional UAE regions, including the DR infrastructure that had been temporarily activated. This has resulted in continued instability for certain services.
All customer data remains fully intact and secure. There has been no data loss. Once regional services are fully restored, access to environments and data will resume seamlessly.
Our engineering and infrastructure teams are working around the clock and in direct coordination with AWS to:
For urgent business requirements, a temporary emergency instance can be provisioned in India or Saudi Arabia to support:
This is a temporary setup and may have certain limitations, including white labeling, region-specific IP mapping, and specific integrations. Full support will be provided for activation where required.
Real-time status can be monitored directly via the AWS Service Health Dashboard:
https://health.aws.amazon.com/health/status
A further update will be shared within the next two hours, or sooner if there is a material development.
We appreciate the continued patience and trust of our customers and partners as we navigate this regional infrastructure disruption.
