Welcome to another episode of the Experience Beyond Podcast, where innovation meets impact in the world of customer and employee experience!
In this thought-provoking episode, Anand Nigam, Co-founder and Director of XEBO.ai, sits down with Jonathan Hawkins, CEO of Anthrolytics Ltd, to unpack the powerful intersection of Voice of Customer (VoC) and Voice of Employee (VoE) strategies through the lens of predictive analytics.
Jonathan shares how he’s pioneering a new standard of Digital Empathy at Scale, using advanced analytics to help organizations truly understand the people who matter most—their customers and employees. From unlocking hidden insights to staying ahead in dynamic markets, this episode explores how data-driven strategies can fuel meaningful, measurable transformation across every layer of the business.
🚀 What You’ll Learn:
How predictive analytics enhances VoC and VoE programs
Why “Digital Empathy” is the future of CX and EX
Actionable steps to bring AI-driven insight into your strategy
Real-world examples of organizations transforming through data
Whether you're a CX leader, EX enthusiast, or innovation strategist, this episode will inspire and equip you to think beyond traditional feedback loops—and toward a smarter, more human experience model.
🎧 Tune in now and reimagine what’s possible!
