A leading Middle Eastern airline, renowned for its service excellence, aimed to capture real-time feedback across the entire travel journey and workforce. To achieve this, the airline partnered with XEBO.ai to deploy an AI-powered, omni-channel experience management solution.

The platform enabled automated feedback at key touchpoints—from booking to lounges—and across various traveler personas. It also supported employee feedback through exit and culture surveys. By streamlining data collection and providing actionable insights, XEBO.ai helped the airline enhance customer satisfaction, personalize experiences, and foster a more engaged workforce.

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