The AI edge in creating unforgettable Customer Experience

Join us at the 4th edition of XE-Live Kenya in the heart of East Africa’s innovation capital. Learn how AI is transforming CX into hyper-personalized, intelligent, and seamless experiences. Connect with CX visionaries, hear from global experts, and walk away with real strategies to elevate your business in the experience economy.

If you believe experiences should be memorable, human, and powered by the best tech then this event is for you.

August 12th, 2025 

9:00 AM - 3 PM EAT

Pullman Nairobi Upper Hill, Nairobi, Kenya 

Registration are closed

Creating the next era of
Experience Management in Kenya

XE-Live Kenya offers a unique opportunity to explore the intersection of AI and Customer Experience in the dynamic African market. As a key player in the region's digital transformation, this gathering will showcase innovative solutions and strategies for driving customer satisfaction. The event will provide invaluable insights and networking opportunities with industry leaders, contributing to shaping the future of CX in Africa.

Bridging every touchpoint
with Intelligence

Explore how our AI-driven platform can revolutionize your Customer Experience. Break down silos and deliver seamless interactions across all channels. Learn from CX experts as they showcase how to create unified customer journeys that drive engagement and loyalty.

Create delightful Experiences with the AI advantage 

Discover how our AI-powered platform revolutionizes Customer Experiences by turning raw customer data into actionable insights. Our platform is equipped with generative AI to provide personalized recommendations, empowering businesses to deliver exceptional support and exceed customer expectations.

Event Schedule
The AI edge in creating unforgettable Customer Experience


9:00AM
Morning Meet-Up with Coffee

Fuel up and network with fellow attendees

9:30AM
Welcome Address by Peter Koinange
Peter Koinange
Regional Sales Manager
XEBO.ai
09:45 AM
Keynote: Future of CX : 2025 and Beyond by Micheu Njiru
Keynote: Future of CX : 2025 and Beyond by Micheu Njiru, Director of Customer Excellence at KCB Bank Group

A final word of gratitude and deep dive into how AI can leverage emotional intelligence to enhance customer experiences.

Micheu Njiru
Director of Customer Excellence,
KCB Bank Group
10:10 AM
Keynote: How AI is Redefining Customer Listening by Harshit Sabharwal Chief Growth Officer, at XEBO.ai
Keynote: How AI is Redefining Customer Listening by Harshit Sabharwal

Welcome address and a glimpse into the future of Customer Experience.

Harshit Sabharwal
Chief Growth Officer,
XEBO.ai
10:35 AM
Panel Discussion

Peter Koinange
(Moderator)
Regional Sales Manager
XEBO.ai
Panel Discussion: What CMOs and CXOs Want: Turning Insight into Action Across the Journey

What CMOs and CXOs Want: Turning Insight into Action Across the Journey

Rosebella Abok
Global head of CX,
ENGIE Energy Access
Christine Njagi
Head of CX,
Jambojet
Richard Muthua
Executive Head,
Cloud and Cyber Security- EAR
Monicah Mukami
Head of Customer Success & Experience
Smart Applications International Ltd
11:10 AM
Break & XEBO.ai in Action: Demo Station

Witness the advanced capabilities of XEBO.aiʼs CX solution and understand how your brand can benefit from it.

11:25 AM
Keynote: Reimagining Customer & Leadership Experience in the Digital Age: Insights from ReImagine Plus by Pauline Macharia CEO, Relmagine Plus Ltd

Keynote: Reimagining Customer & Leadership Experience in the Digital Age: Insights from ReImagine Plus by Pauline Macharia CEO, Relmagine Plus Ltd

Pauline Macharia
CEO,
Relmagine Plus Ltd
11:50 AM
Keynote: How Digital is transforming customer experience in Insurance in Kenya by Dipankar Acharya, Chief Executive Officer
Keynote: How Digital is transforming customer experience in Insurance in Kenya by Dipankar Acharya

How Digital is transforming customer experience in Insurance

Dipankar Acharya
Chief Executive Officer,
APA Insurance
12:10 PM
Expand Your Network
Mingle with like-minded CX individuals.
12:40 PM
Panel Discussion: Empowering Brands to Create Intelligent CX

Dr. Lucy Kiruthu
(Moderator)
CX Transformist
Evolve CX
Panel Discussion: Empowering Brands to Create Intelligent CX

Gain valuable insights from industry experts on empowering brands to create intelligent CX

 Anne Nyachomba Mwangi
Renowned CX Consultant
Timothy Laku
Seasoned CIO/CTO
Sheila Bundi
Head of CX,
Absa Bank Kenya
Dominic Kebenei
Group ICT Manager,
ABM Group
01:15 PM
Keynote: Reimagining Customer Experience in the Digital Economy: Lessons from the Frontlines by Timothy Laku Seasoned CIO/CTO
Keynote: Reimagining Customer Experience in the Digital Economy: Lessons from the Frontlines by Timothy Laku

Learn how brands can adapt themselves to create future ready CX strategy in the digital economy.

Timothy Laku
Seasoned CIO/CTO
01:35 PM
AWARDS

Celebrate CX achievements and accomplishments by companies in KSA

02:00 PM
Closing Remarks & Thank You Address by Harshit Sabharwal Chief Growth Officer at XEBO.ai
Closing Remarks & Thank You Address by Harshit Sabharwal

A final word of gratitude and vision for the future

Harshit Sabharwal
Chief Growth Officer,
XEBO.ai
02:10 PM
Lunch & Networking

Enjoy lunch while forging new connections and sharing insights

Industry Pioneers joining us

Anne Nyachomba Mwangi
Renowned CX Consultant
Rosebella Abok
Global head of CX,
ENGIE Energy Access
Christine Njagi
Head of CX,
Jambojet
Timothy Laku
Seasoned CIO/CTO
Richard Muthua
Executive Head,
Cloud and Cyber Security- EAR
Pauline Macharia
CEO,
Relmagine Plus Ltd
Micheu Njiru
Director of Customer Excellence,
KCB Bank Group
Sheila Bundi
Head of CX,
Absa Bank Kenya
Dr. Lucy Kiruthu
CX Transformist,
Evolve CX
Monicah Mukami
Head of Customer Success & Experience
Smart Applications International Ltd
Peter Koinange
Regional Sales Manager,
XEBO.ai
Harshit Sabharwal
Chief Growth Officer,
XEBO.ai
Dominic Kebenei
Group ICT Manager,
ABM Group
Dipankar Acharya
Chief Executive Officer,
APA Insurance

Relive the magic of XE-Live

XE-Live, Riyadh 2024 was a grand celebration of outstanding Experience Management achievements in KSA. Over 150+ experienced leaders participated in motivating sessions that sparked creativity in their Customer and Employee Experience initiatives, providing actionable insights for successful implementation.

Speakers from 3nd edition XE-Live Kenya 2024

Yash Sultania
Co-Founder & CEO,
XEBO.ai
Wavi Mungala
Board Director,
ICX Kenya
Caroline Kina
CEO & Founder,
Kinfinity CXellence
Cynthia Nkirote
Customer Insights Manager,
Absa Bank
Richie Sobayeni
AG Group Customer Experience Director,
Equity Bank
Angela Rarieya
Head of CX,
Liberty Life Insurance
James Muiruri
Assistant Vice President Patient Experience,
Lifecare Hospital
Joseph Nyongesa
Head of Customer Experience,
National Bank of Kenya
Anne Nyachomba
Director of Customer,
Nexleaf Analytics
Sheila Bundi
Head of CX,
Absa Bank Kenya
Muthoni Njuguna
Senior Manager,
Research
KCB