Not at all. XEBO.ai works alongside your existing Microsoft Dynamics 365 environment — it does not replace anything. Think of it as adding a more powerful layer on top of what you already have, not swapping it out.

A "tenant" refers to your organisation's Microsoft environment — the single account under which all your users and data sit. So the Basic plan at $200 per tenant per month covers your entire organisation, not individual users.

If your team consistently needs more than 2,500 responses per month, we'd recommend speaking with us about the Advanced plan which is custom-priced based on your volume. We'll make sure you're never paying for more than you need.

Yes. You can switch from monthly to annual billing at any time. When you do, the 10% discount applies from your next billing cycle. Annual plans are billed upfront for the full year.

These are three advanced AI features exclusive to the Advanced plan. Social Listening tracks what customers are saying about you across public channels beyond your surveys. Customer Journey Mapping gives you a visual view of the full customer experience from start to finish. Text Genie reads through open-ended written responses and instantly surfaces the key themes — so your team doesn't have to read thousands of individual comments.

Yes — migration from other survey platforms is available on the Advanced plan. Our team will work with you to bring over your existing surveys, question structures, and historical data so you can hit the ground running.

Yes. Because XEBO.ai is built natively inside your Microsoft Dynamics 365 environment, all data stays within your existing Microsoft security and compliance framework. There are no third-party servers holding your customer information separately.

The easiest first step is to book a free demo. One of our team members will walk you through the platform inside a live Dynamics 365 environment, help you figure out which plan fits your needs, and answer any questions specific to your organisation.