Hey there! Are you in search of the finest QuestionPro alternatives?Undoubtedly, selecting the perfect survey software can be a daunting task. With the plethora of experience management tools available in the market, it becomes crucial to find a solution that aligns with your specific business requirements, offers affordability, and delivers exceptional value. In this blog, we’ve compiled a list of the top 10 alternatives to QuestionPro in 2023.

• Survey2Connect
• Medallia
• Qualtrics
• SurveyMonkey
• SurveySparrow
• GetFeedback
• Alchemer
• Inmoment
• TypeForm
• JotForm

#1 Survey2Connect

Survey2Connect stands out as an all-inclusive cloud-based CX platform, providing a comprehensive array of features for data collection, benchmarking, customer recovery, and data integration. Its intuitive and user-friendly interface has positioned it as the top-notch substitute for QuestionPro. Renowned for its customer-centric approach, Survey2Connect has firmly established itself as a leading experience management platform. Leveraging the AI-powered CX assistant XEBO, brands can efficiently capture and analyze feedback with precise accuracy. Survey2Connect empowers brands to gather feedback at various touchpoints and harness AI-Powered actionable insights to drive meaningful improvements in their customer experiences. Furthermore, Survey2Connect offers competitive and flexible pricing options tailored to meet the unique needs of its users.  

Survey2Connect Features-

• Multi-channel data management  
• Predictive Analytics  
• Reporting/Analytics  
• Sentiment Analysis  
• Survey/Poll Management  
• Text Analysis  
• Dashboard  
• Omnichannel feedback collection  
• Root cause analysis
• AI powered analysis
• AI generated quick, customized surveys
• Ad Texting
• UI/UX Testing
• Panel Management  

Pros-

• Flexible Pricing Model  
• Exhaustive question types available to choose from  
• Real-time dashboard analysis  
• Text and sentimental analysis  
• NPS surveys, CSAT surveys  
• User friendly interface  
• 360-degree feedback management  
• Customer centric  
• XEBO AI
• Quality research

Pricing- Competitive and flexible pricing model

#2 Medallia

Medallia is a cloud-based platform in the experience management industry that excels in gathering an extensive range of structured and unstructured feedback data, providing intelligent insights that serve as invaluable guides in experience management.  

Medallia Features-

• CRM  
• Dashboard  
• Negative Feedback Management  
• Sentiment Analysis  
• Automated sampling
• Text analytics

Pros-

• Social reputation management  
• Athena AI  
• One of the best NPS surveys and customer journey mapping.  
• Issue tracking and management  
• Health checks
• Churn risk scoring

Cons-

• More expensive than the average
• Lacks real-time chat support
• Absence of free trial and pricing page

Pricing- Contact Medallia

#3 Qualtrics

Qualtrics stands out as a prominent global experience management platform renowned for its impressive features and user-friendly adaptability. The platform empowers its users to craft intricate and visually appealing surveys, incorporating a variety of features and logics.

Qualtrics Features-  

• Customer Profiles  
• Customer Segmentation  
• Data Analysis Tools  
• Data Import/Export  
• Data Visualization  
• Email Marketing  
• Face-to-Face  
• Idea Management  

Pros-

• Features  
• User friendly  
• Professionalism  
• Research Services

Cons-

• Slow at times
• Prolonged model classification process
• Lack of some basic processes
• Frequent changes in the interface
• Difficult customer assistance

Pricing– Contact Qualtrics  

#4 SurveyMonkey  

SurveyMonkey presents itself as a viable alternative to QuestionPro, serving as a reliable feedback management platform. It offers a range of expertly crafted survey templates designed to engage customers, employees, or your specific target audience.

SurveyMonkey Features-  

• Customizable Branding  
• Data Analysis Tools  
• Email Distribution  
• Feedback Management  
• Live Results Sharing  
• Online Polling  
• Skip Logic  

Pros-

• User Interface  
• NPS, CSAT surveys  
• User friendly tool  
• Data collection  

Cons-

• Survey analysis capabilities lacking
• Location tracking limitations
• Expensive
• Restrictive customization

Pricing- Available on Request  

#5 SurveySparrow  

SurveySparrow is a recently established tool for managing customer and employee experiences, designed to deliver engaging and mobile-responsive surveys. This platform provides a range of survey types, including NPS surveys, offline and chat surveys, along with traditional online forms.  

SurveySparrow Features-  

• Customer Segmentation  
• Dashboard  
• Data Analysis Tools  
• Negative Feedback Management  
• NPS of Customers  
• NPS of Employees  
• NPS Survey Structure  

Pros-

• 360 feedback management  
• NPS, CSAT surveys  
• User friendly  

Cons-

• Costly premium-tier options
• Complex features widget
• Restrictive single page surveys

Pricing- Available on request

#6 GetFeedback

GetFeedback offers a feedback management solution, enabling customers to consolidate all their CX surveys to gain valuable and actionable insights. The platform continuously evolves according to its product roadmap and remains receptive to input and feedback from its clients.

GetFeedback Features-  

• Campaign Management  
• CES Survey Structure  
• Complaint Monitoring  
• CRM  
• CSAT Survey Structure  
• Activity Dashboard  
• Activity Tracking  

Pros-

• Customer Satisfaction  
• Flexibility of features  
• Survey analysis  

Cons-

• Intermittently glitchy  
• Limited statistical analysis

Pricing- Available on request  

#7 Alchemer

Alchemer is a customer feedback management solution that enables companies to perform comprehensive evaluations and uphold stringent data security measures. By utilizing Alchemer, organizations can gain valuable insights and enhance their interactions with markets, customers, and employees.

Alchemer Features-  

• Benchmarking
• Communication Management  
• Community Management  
• Customizable Branding  
• Customizable Forms  
• Dashboard  

Pros-

• Engaging features  
• Collect unlimited responses  
• Clean reporting system  

Cons-

• Complex Interface
• Non-user friendly
• Limited customization options

Pricing- Available on request  

#8 Inmoment  

InMoment serves as an alternative to QuestionPro, operating as an experience management platform. It positions itself as a leader in experience intelligence by offering customer experience, employee experience, and market research tools.

InMoment Features-  

• Goal Management  
• Knowledge Management  
• Multi-Channel Data Collection  
• Negative Feedback Management  
• Predictive Analytics  

Pros-

• User interface
• Customer Satisfaction  
• Dashboard insights  

Cons-

• Costly premium-tier options
• Difficult customization
• Slow at times

Pricing- Available on request  

#9 TypeForm

Typeform focuses on conversational surveys with one question at a time. It offers customizable template-based surveys with a plethora of features, making it a great alternative to QuestionPro.  

Typeform Features-  

• Template-based surveys
• Chatbot
• Drag-and drop survey creator
• Multi-page forms
• Skip/Branching logic
• Data exporting  

Pros-

• Survey Builder
• Integrations with other applications
• Multilingual surveys

Cons-

• Difficult customer assistance
• Limited free plan
• Expensive

Pricing- Available on request

#10 JotForm

Jotform offers a wide array of customizable templates to facilitate feedback collection, assessments creation, reservation acceptance, and market research. It removes coding from survey creation and offers a wide range of integrations.

Jotform Features-  

• Survey builder
• Custom fields
• Approval flows
• Customizable templates
• Report builder
• Form widgets

Pros-

• Embedded forms
• Mobile forms

Cons-

• Restrictive conditional logic features
• Limited responses and submissions
• Glitches

Pricing- Available on request  

Why Should You Consider a QuestionPro Alternative?

Complex Interface

When selecting enterprise software, one of the fundamental aspects to consider is ease of use. Unfortunately, QuestionPro falls short in this regard, as it lacks user-friendliness and presents a relatively complex interface to its users.  

Limited survey designs  

QuestionPro suffers from a significant drawback in its limited and basic survey design options. Numerous experience management platforms available in the market offer far more advanced and superior design choices.

Expensive Plans

QuestionPro offers three tiers of plans: Essential, Advanced, and Enterprise. However, the Essential and Advanced plans can be considered expensive for the basic features they provide. Other platforms in the market offer similar capabilities and more, all at a more affordable and flexible price point. The information provided should cover everything you need to know if you're considering an alternative to QuestionPro. At this point, you should have a good idea of whether you want to switch from QuestionPro or not.   Stay connected with Survey2Connect for more insightful blogs.