Are you in search of the best Qualtrics alternatives and competitors?
With an abundance of customer experience and feedback tools available in the market, selecting top Qualtrics alternatives that can provide exceptional customer experience can be challenging. While exploring "Best customer experience software” options, you may come across Qualtrics, a widely recognized survey feedback tool. However, it's important to note that despite its popularity, Qualtrics does have some flaws that should not be disregarded. As a result, we have compiled a comprehensive list of 10 top Qualtrics alternatives that you may want to consider in 2024.
XEBO.ai is an exceptional experience management software that encompasses a wide range of features, including data collection, benchmarking, customer recovery, and data integration. Its user-friendly and intuitive interface sets it apart and makes it an excellent alternative to Qualtrics. With a strong focus on customer-centricity, XEBO.ai has become a prominent player in the experience management solution arena. By utilizing the power of AI, XEBO.ai empowers brands to efficiently capture and analyze feedback with unparalleled precision. Brands can also gather feedback at various touchpoints and leverage AI-powered actionable insights to drive significant improvements in their customer experiences. Moreover, XEBO.ai provides competitive and flexible pricing plans that cater to the specific requirements of its users.
Pricing– Competitive and flexible pricing model
Medallia stands as a cloud-based platform within the experience management sector, demonstrating remarkable proficiency in collecting a wide array of structured and unstructured feedback data. Its capacity to offer intelligent insights proves invaluable in guiding experience management endeavors.
Pricing– Contact Medallia
QuestionPro is a SaaS provider that specializes in survey solutions designed to measure and oversee customer experience, employee engagement, and audience feedback. As an alternative to Qualtrics, it boasts a wide array of question types to cater to various needs.
Pricing– Contact QuestionPro
SurveyMonkey positions itself as a substitute for Qualtrics, providing a reliable feedback management platform. It offers a diverse selection of well-designed survey templates tailored to engage various audiences, be it customers, employees, or your specific target group.
Pricing- Available on Request
SurveySparrow is a newly launched solution aimed at handling customer and employee experiences by offering interactive and mobile-friendly surveys. With a variety of survey options, such as NPS surveys, offline and chat surveys, as well as conventional online forms, this platform ensures effective feedback collection and engagement.
Pricing- Available on request
GetFeedback provides a comprehensive feedback management solution that enables customers to centralize all their CX surveys, extracting valuable and practical insights. The platform consistently adapts to its product roadmap and remains open to input and feedback from its clients.
Pricing- Available on request
Alchemer serves as a customer feedback management platform, empowering companies to conduct thorough assessments while maintaining robust data security protocols. By leveraging Alchemer, businesses can acquire valuable perspectives and improve their engagements with markets, customers, and employees.
Pricing- Available on request
InMoment functions as a viable substitute for Qualtrics, functioning as a comprehensive experience management platform. It establishes itself as a frontrunner in experience intelligence, providing an array of tools for customer experience, employee experience, and market research purposes.
Pricing- Available on request
Typeform specializes in conducting conversational surveys that present participants with one question at a time. This platform provides customizable template-based surveys equipped with a wide range of features, positioning it as an excellent alternative to Qualtrics.
Pricing- Available on request
Jotform provides an extensive collection of customizable templates that simplify the process of collecting feedback, creating assessments, accepting reservations, and conducting market research. By eliminating the need for coding in survey creation and offering a diverse array of integrations, it streamlines and enhances these essential tasks.
Pricing- Available on request The information provided should cover everything you need to know if you're considering an alternative to Qualtrics. At this point, you should have a good idea of whether you want to switch from Qualtrics or not.
Despite having great features overall, Qualtrics falls short in text analytics. For businesses that collect substantial text feedback from customers through surveys or other channels, this functionality is crucial. Although Qualtrics offers TextIQ as a solution, it either generates overly generic categories or demands extensive manual input to create and maintain tagging rules as new feedback is received.
Although Qualtrics is regarded as one of the top experience management platforms, it falls short in terms of customer and technical support. On the other hand, the alternatives mentioned above are renowned for their exceptional customer support.
Qualtrics' main downside is its cost, as it follows a tiered pricing model where additional users and features lead to higher expenses. This could be overwhelming, especially for small businesses. In contrast, the alternatives mentioned are more budget-friendly while offering equivalent features to Qualtrics. Stay connected with XEBO.ai for more informative blogs.
