Top 10 Qualtrics Alternatives in the Market

Are you in search of the best Qualtrics alternatives and competitors?

With an abundance of customer experience and feedback tools available in the market, selecting top Qualtrics alternatives that can provide exceptional customer experience can be challenging. While exploring "Best customer experience software” options, you may come across Qualtrics, a widely recognized survey feedback tool. However, it's important to note that despite its popularity, Qualtrics does have some flaws that should not be disregarded. As a result, we have compiled a comprehensive list of 10 top Qualtrics alternatives that you may want to consider in 2024.  

Qualtrics Alternative and Competitors

#1 is an exceptional experience management software that encompasses a wide range of features, including data collection, benchmarking, customer recovery, and data integration. Its user-friendly and intuitive interface sets it apart and makes it an excellent alternative to Qualtrics. With a strong focus on customer-centricity, has become a prominent player in the experience management solution arena. By utilizing the power of AI, empowers brands to efficiently capture and analyze feedback with unparalleled precision. Brands can also gather feedback at various touchpoints and leverage AI-powered actionable insights to drive significant improvements in their customer experiences. Moreover, provides competitive and flexible pricing plans that cater to the specific requirements of its users. Features-

  • Multi-channel data management  
  • Predictive Analytics  
  • Reporting/Analytics  
  • Sentiment Analysis  
  • Survey/Poll Management  
  • Text Analysis and Video Analysis
  • Dashboard  
  • Omnichannel feedback collection  
  • Root cause analysis
  • AI-powered analysis
  • AI-generated quick, customized surveys
  • Ad Texting
  • UI/UX Testing
  • Panel Management


  • Flexible Pricing Model  
  • Exhaustive question types are available to choose from  
  • Real-time dashboard analysis  
  • Text and sentimental analysis  
  • NPS surveys, CSAT surveys  
  • User-friendly interface  
  • 360-degree feedback management  
  • Customer centric  
  • Quality research

Pricing– Competitive and flexible pricing model  

#2 Medallia

Medallia stands as a cloud-based platform within the experience management sector, demonstrating remarkable proficiency in collecting a wide array of structured and unstructured feedback data. Its capacity to offer intelligent insights proves invaluable in guiding experience management endeavors.  

Medallia Features-  

  • CRM  
  • Dashboard  
  • Negative Feedback Management  
  • Sentiment Analysis  
  • Automated sampling
  • Text analytics


  • Social reputation management  
  • Athena AI  
  • One of the best NPS surveys and customer journey mapping.  
  • Issue tracking and management  
  • Health checks
  • Churn risk scoring


  • More expensive than the average
  • Lacks real-time chat support
  • Absence of a free trial and pricing page

Pricing– Contact Medallia

#3 QuestionPro

QuestionPro is a SaaS provider that specializes in survey solutions designed to measure and oversee customer experience, employee engagement, and audience feedback. As an alternative to Qualtrics, it boasts a wide array of question types to cater to various needs.  

QuestionPro Features-

  • Data Analysis Tools  
  • Email Marketing  
  • Mass Texting  
  • Message Personalization  
  • Mobile Survey  
  • Multi-Channel Distribution  
  • Offline Response Collection  
  • Audience Targeting  
  • Benchmarking  
  • Contact Management  


  • 360-degree feedback  
  • Live audience polls  
  • NPS, CSAT Surveys


  • Complex Interface
  • Limited Survey Designs
  • Expensive Plans

Pricing– Contact QuestionPro  

#4 SurveyMonkey

SurveyMonkey positions itself as a substitute for Qualtrics, providing a reliable feedback management platform. It offers a diverse selection of well-designed survey templates tailored to engage various audiences, be it customers, employees, or your specific target group.  

SurveyMonkey Features-  

  • Customizable Branding  
  • Data Analysis Tools  
  • Email Distribution  
  • Feedback Management  
  • Live Results Sharing  
  • Online Polling  
  • Skip Logic  


  • User Interface  
  • NPS, CSAT surveys  
  • User-friendly tool  
  • Data collection  


  • Survey analysis capabilities lacking
  • Location tracking limitations
  • Expensive
  • Restrictive customization

Pricing- Available on Request  

#5 SurveySparrow

SurveySparrow is a newly launched solution aimed at handling customer and employee experiences by offering interactive and mobile-friendly surveys. With a variety of survey options, such as NPS surveys, offline and chat surveys, as well as conventional online forms, this platform ensures effective feedback collection and engagement.

SurveySparrow Features-  

  • Customer Segmentation  
  • Dashboard  
  • Data Analysis Tools  
  • Negative Feedback Management  
  • NPS of Customers  
  • NPS of Employees  
  • NPS Survey Structure  


  • 360 feedback management  
  • NPS, CSAT surveys  
  • User friendly  


  • Costly premium-tier options
  • Complex features widget
  • Restrictive single-page surveys

Pricing- Available on request

#6 GetFeedback  

GetFeedback provides a comprehensive feedback management solution that enables customers to centralize all their CX surveys, extracting valuable and practical insights. The platform consistently adapts to its product roadmap and remains open to input and feedback from its clients.

GetFeedback Features-  

  • Campaign Management  
  • CES Survey Structure  
  • Complaint Monitoring  
  • CRM  
  • CSAT Survey Structure  
  • Activity Dashboard  
  • Activity Tracking  


  • Customer Satisfaction  
  • Flexibility of features  
  • Survey analysis  


  • Intermittently glitchy  
  • Limited statistical analysis

Pricing- Available on request  

#7 Alchemer

Alchemer serves as a customer feedback management platform, empowering companies to conduct thorough assessments while maintaining robust data security protocols. By leveraging Alchemer, businesses can acquire valuable perspectives and improve their engagements with markets, customers, and employees.  

Alchemer Features-  

  • Benchmarking
  • Communication Management  
  • Community Management  
  • Customizable Branding  
  • Customizable Forms  
  • Dashboard  


  • Engaging features  
  • Collect unlimited responses  
  • Clean reporting system  


  • Complex Interface
  • Non-user friendly
  • Limited customization options

Pricing- Available on request  

#8 Inmoment

InMoment functions as a viable substitute for Qualtrics, functioning as a comprehensive experience management platform. It establishes itself as a frontrunner in experience intelligence, providing an array of tools for customer experience, employee experience, and market research purposes.

InMoment Features-  

  • Goal Management  
  • Knowledge Management  
  • Multi-Channel Data Collection  
  • Negative Feedback Management  
  • Predictive Analytics  


  • User interface
  • Customer Satisfaction  
  • Dashboard insights  


  • Costly premium-tier options
  • Difficult customization
  • Slow at times

Pricing- Available on request  

#9 Typeform

Typeform specializes in conducting conversational surveys that present participants with one question at a time. This platform provides customizable template-based surveys equipped with a wide range of features, positioning it as an excellent alternative to Qualtrics.  

Typeform Features-  

  • Template-based surveys
  • Chatbot
  • Drag and drop survey creator
  • Multi-page forms
  • Skip/Branching logic
  • Data exporting  


  • Survey Builder
  • Integrations with other applications
  • Multilingual surveys


  • Difficult customer assistance
  • Limited free plan
  • Expensive

Pricing- Available on request  

#10 Jotform

Jotform provides an extensive collection of customizable templates that simplify the process of collecting feedback, creating assessments, accepting reservations, and conducting market research. By eliminating the need for coding in survey creation and offering a diverse array of integrations, it streamlines and enhances these essential tasks.  

Jotform Features-  

  • Survey builder
  • Custom fields
  • Approval flows
  • Customizable templates
  • Report Builder
  • Form widgets


  • Embedded forms
  • Mobile forms


  • Restrictive conditional logic features
  • Limited responses and submissions
  • Glitches

Pricing- Available on request   The information provided should cover everything you need to know if you're considering an alternative to Qualtrics. At this point, you should have a good idea of whether you want to switch from Qualtrics or not.


1. Why should I consider a Qualtrics alternative?

Despite having great features overall, Qualtrics falls short in text analytics. For businesses that collect substantial text feedback from customers through surveys or other channels, this functionality is crucial. Although Qualtrics offers TextIQ as a solution, it either generates overly generic categories or demands extensive manual input to create and maintain tagging rules as new feedback is received.  

2. Does Qualtrics have good customer assistance if I face any difficulty?

Although Qualtrics is regarded as one of the top experience management platforms, it falls short in terms of customer and technical support. On the other hand, the alternatives mentioned above are renowned for their exceptional customer support.

3. Is Qualtrics budget-friendly?

Qualtrics' main downside is its cost, as it follows a tiered pricing model where additional users and features lead to higher expenses. This could be overwhelming, especially for small businesses. In contrast, the alternatives mentioned are more budget-friendly while offering equivalent features to Qualtrics.   Stay connected with for more informative blogs.

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