[vc_row][vc_column][vc_column_text]Healthcare organisations have faced a lot of challenges in the past few months. Be it the outburst of COVID-19, transformation in technology, digital healthcare, etc. But, all of these had an intrinsic challenge, improving Patient Experience. The road to revolutionising the healthcare experience starts from knowing the patient’s expectation first hand, and that is where the challenge lies.[/vc_column_text][vc_column_text]Patient experience is not just a patient’s perspective, but it includes several crucial aspects of the healthcare system that such as appointment bookings, good facilities, efficient care and many more things.Now more than ever, the focus has been the healthcare sector due to the coronavirus pandemic. The hospitals are becoming more and more conscious not only because of the safety of the patient and the quality of the treatment, but also of the competition surrounding them.Now the best way to improve the quality of experience is just by asking the patient. Right? No one can tell you how to improve the patient experience better than the patient themselves.In a survey report, it was found that around 50% of people look for a good experience in terms of care facilities and would be willing to change hospitals and that’s where the customer surveys come in handy.A patient experience survey has become a necessity for every healthcare organization in the world as there is a lot of competition in every sector including the healthcare sector and in order to maintain an edge over others everyone needs to listen to their end consumers[/vc_column_text][vc_custom_heading text="Important of Patient Experience" font_container="tag:h3|font_size:28|text_align:left" use_theme_fonts="yes"][vc_column_text]Good patient experience is more important than ever today. Today, the whole world is paying more attention to their personal health. That is why healthcare organizations are driving their focus on patient experience.A Deloitte report observed that there is a direct relationship between good patient-reported experience scores and higher profitability. Hospitals with good CAHPS scores had a net margin of 4.7% on average between 2008-2014 as compared to just 1.8% for hospitals with low ratings.[/vc_column_text][vc_custom_heading text="How Patient Experience Can Help" font_container="tag:h3|font_size:28|text_align:left" use_theme_fonts="yes"][vc_column_text]
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