Microsoft Dynamics 365 · XEBO.ai
Built into Microsoft Dataverse. Customer signals captured, scored, and resolved inside D365 without a single tool change. From feedback to action, in the system your team already works in.
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All of it runs on Dataverse. No new tools. No separate logins. No data leaving the Microsoft environment.
Survey responses from your CX programs and public sentiment from social channels feed the same Dataverse record. Your team sees what customers say when asked - and what they say when they're not. That combined signal separates a team that catches churn early from one that reads about it in an exit survey.
Customer Journey Mapping identifies the exact touchpoint where satisfaction drops - before a customer leaves. Your team fixes the stage, not a generalized score.
AI-driven key driver analysis and predictive analytics surface which issues will affect satisfaction next quarter. Your leadership acts on what is coming, not what already happened. The difference shows up in retention numbers - not in a post-mortem after accounts are lost.
When a customer submits a low score, XEBO.ai opens a follow-up case in D365 Service, assigns it, and attaches the verbatim feedback. No manual step. Resolved before it escalates.
Each capability adds a layer to what your D365 environment can do with customer data.
Surveys fire on D365 events. Scores land on CRM records. Low scores become cases automatically, inside the same environment your teams work in every day.
What customers say publicly on social platforms and review sites, linked to Dataverse records and visible to your D365 team before it becomes a support issue.
A live view of where satisfaction rises and falls across the full customer journey, updated as feedback arrives, showing exactly which stage to fix.
Every open-text response read and ranked by AI. The top issues pulling your score down, delivered as a prioritized list inside D365 every week.
XEBO.ai adds what enterprise CX programs need - without removing anything already in place.
| Capability | XEBO.ai Basic | XEBO.ai Advanced |
|---|---|---|
| Survey building | Ready templates + from scratch | Templates, advanced builder, migrate from other platforms |
| Question types | 40 types | 45+ types |
| Distribution channels | Email, web, QR, embedded, SMS | 11 channels incl. WhatsApp, in-app, kiosk |
| Reporting | Standard dashboards, multiple views | Region & team-level dashboards, role-based access |
| Insight depth | Scores with sentiment analysis | Predictive analytics & key driver analysis |
| AI capabilities | AI-assisted survey creation | Social Listening, Journey Mapping, Text Genie |
| Closed-loop routing | Automated alerts & actions in D365 | Full closed-loop case mgmt with priority routing |
| View Pricing | View Pricing |
Nothing in your existing D365 environment changes. XEBO.ai adds depth on top of what is already there.
No. XEBO.ai deploys into your existing Dataverse environment through Microsoft Marketplace. No new instance. No additional Microsoft licensing. No infrastructure changes. It operates inside the same Dataverse environment already running your D365 workloads from day one.
No. Every survey response, score, and insight is stored inside your Dataverse environment. No data is held on external servers. Your existing Microsoft compliance and governance controls apply to XEBO.ai data the same way they apply to the rest of your D365 data.
Most teams run their first live program in the same week they start. Pre-built templates deploy directly from Dataverse with no implementation project and no IT ticket. Multi-geography or multi-brand programs with custom logic take two to four weeks, with dedicated onboarding support.
D365 Customer Service, D365 Sales, and D365 Field Service. Because XEBO.ai runs on Dataverse, it can connect to any D365 workload that stores records there. Module mapping is handled during onboarding.
Three AI-powered capabilities on the Advanced plan. Social Listening captures public brand sentiment and links it to D365 records. Customer Journey Mapping shows where satisfaction drops across the full lifecycle. Text Genie analyzes every open-text response and ranks the issues pulling your scores down - delivered automatically with no analyst required.
Yes. Multi-brand, multi-language, and multi-geography programs run from one Dataverse-connected instance. Each unit has its own survey design, distribution logic, and reporting view. Consolidated reporting across all units is available in one place.
Yes. XEBO.ai is listed on Microsoft Marketplace. D365 customers can discover, evaluate, and deploy through the Microsoft marketplace. Microsoft field and Global Black Belt teams are enabled to support XEBO.ai as part of the D365 conversation.
In 30 minutes, see how XEBO.ai maps to your specific D365 modules, what your CRM records look like with satisfaction scores live on them, and which of your customer journeys are currently missing a feedback layer. Most enterprise D365 teams go live within the first week.
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