The 4th XE Live Kenya, held in Nairobi, brought together CX leaders, innovators, and digital transformation professionals from across East Africa for a high-impact experience. Centered around the theme “The AI Edge in Creating Unforgettable CX,” the event explored how artificial intelligence is reshaping customer journeys, elevating service quality, and enabling organizations to deliver experiences that truly stand out. With powerful keynotes, expert panels, live demonstrations, and vibrant networking sessions, XE Live Kenya 2025 offered a dynamic platform for learning, collaboration, and shaping the future of customer experience in the region.
