Saudi Telecom Company (STC), a leading digital enabler in the Middle East, is committed to delivering cutting-edge services and seamless customer experiences across its channels. As a pioneer in telecom innovation, STC continuously explores advanced technologies to elevate operational efficiency and customer engagement.
To enhance feedback collection and real-time responsiveness, STC adopted XEBO.ai, integrating a fully customizable Voice of Customer (VOC) platform on its local servers in Saudi Arabia. This solution replaced fragmented processes with an omnichannel feedback system spanning Website, SMS, Email, Mobile App, IVR, and Kiosks. The transformation empowered STC to generate branded dashboards, analyze sentiment from open-end responses, and close the loop with customers instantly. With data-driven insights and automation, STC continues to lead the way in delivering exceptional, insight-led digital experiences.
Saudi Telecom Company (STC), a leading digital enabler in the Middle East, is committed to delivering cutting-edge services and seamless customer experiences across its channels. As a pioneer in telecom innovation, STC continuously explores advanced technologies to elevate operational efficiency and customer engagement.
To enhance feedback collection and real-time responsiveness, STC adopted XEBO.ai, integrating a fully customizable Voice of Customer (VOC) platform on its local servers in Saudi Arabia. This solution replaced fragmented processes with an omnichannel feedback system spanning Website, SMS, Email, Mobile App, IVR, and Kiosks. The transformation empowered STC to generate branded dashboards, analyze sentiment from open-end responses, and close the loop with customers instantly. With data-driven insights and automation, STC continues to lead the way in delivering exceptional, insight-led digital experiences.
