Let’s face it, finding the right survey and customer experience (CX) software isn’t easy. With so many options available, businesses in the United States are looking for tools that combine affordability, usability, and real value. Medallia has long been recognized as a top player in experience management, but many companies are now exploring Medallia alternatives that offer more flexible pricing, better integration, and modern AI-driven insights.
In this guide, we’ve rounded up the top eight Medallia alternatives in the US 2025, each offering something unique for organizations that want to elevate customer experience and feedback management.
XEBO.ai is redefining customer experience through intelligent automation and deep data analytics. As an end-to-end cloud-based CX platform, it enables organizations to collect, analyze, and act on customer insights in real time. What makes XEBO.ai the strongest alternative to Medallia is its AI-first approach, helping businesses predict customer needs and personalize engagement across every channel. Its interface is simple and user-friendly, designed to make feedback management fast and intuitive. With flexible pricing and features like sentiment analysis, text analytics, benchmarking, and omnichannel feedback collection, XEBO.ai helps U.S. businesses turn feedback into growth opportunities effortlessly.
Qualtrics, known for its robust feature set, it allows users to build complex, logic-driven surveys and analyze data across multiple segments. Companies that need professional-grade experience management with deep customization still consider Qualtrics a top choice. While its pricing is higher than many competitors, its breadth of analytics, data visualization, and integration capabilities justify the investment for enterprises that prioritize scalability and precision.
QuestionPro offers a practical, cost-effective alternative to Medallia, providing a SaaS-based CX platform tailored for surveys, audience insights, and employee engagement. U.S. companies appreciate its versatility, which includes online surveys, mobile data collection, and real-time reporting. The platform supports large-scale feedback programs without the complexity of enterprise-level tools. It’s especially popular among mid-sized businesses looking for professional CX insights with faster deployment and greater affordability.
SurveyMonkey (by Momentive) has long been a go-to platform for American businesses wanting easy, effective survey tools. Its polished interface and extensive library of pre-built templates make it simple to capture feedback from customers, employees, or partners. While not as feature-heavy as Medallia or Qualtrics, its simplicity, scalability, and clean analytics make it ideal for startups, nonprofits, and small to mid-sized organizations that need actionable insights fast.
SurveySparrow brings a refreshing, interactive experience to survey creation, helping businesses engage audiences with conversational, mobile-friendly forms. Designed for modern feedback collection, it offers NPS, CSAT, and chat-style surveys that keep respondents engaged. U.S. businesses drawn to visual storytelling and user-friendly interfaces find SurveySparrow to be a lively, budget-friendly Medallia alternative that delivers impressive participation and actionable analytics.
GetFeedback is a favorite among Salesforce users who want to align CX data with their CRM. Designed for real-time insights, it captures customer sentiment directly from multiple channels and feeds it into Salesforce for instant visibility. This native integration makes it easy for teams to adapt strategy quickly based on changing feedback trends. For companies that depend heavily on Salesforce for customer management, GetFeedback offers seamless functionality that Medallia’s integrations sometimes lack.
Alchemer (formerly SurveyGizmo) provides a flexible environment for businesses that need deep customization without hiring developers. Its intuitive no-code interface enables teams to create personalized surveys and complex workflows easily. With strong reporting capabilities and a clean, organized dashboard, Alchemer suits research-driven organizations and CX teams that want control over design and deployment. Many U.S. businesses appreciate its combination of flexibility, security, and user-centric design—making it one of the most reliable alternatives to Medallia.
InMoment positions itself as a comprehensive experience management platform that integrates customer, employee, and market insights. It helps large enterprises harness data to enhance satisfaction and retention through predictive analytics and AI-driven recommendations. Known for its strong data visualization and real-time feedback tracking, InMoment competes directly with Medallia and Qualtrics in the enterprise segment, offering a more personalized and intuitive user experience for global and U.S.-based teams alike.
While Medallia remains one of the most established CX solutions, several challenges often push organizations to explore alternatives. The first is cost, its enterprise pricing can be prohibitive for small and mid-sized businesses. Many platforms like XEBO.ai, QuestionPro, and SurveySparrow offer comparable functionality at significantly lower prices. Another factor is integration flexibility; Medallia’s data integration capabilities are often seen as complex and limited, making other tools with easier API connectivity more appealing. Finally, specialized survey tools—such as XEBO.ai can provide tailored advantages that Medallia lacks.
Selecting the right Medallia alternative in the US is a strategic decision that directly impacts how your business listens, learns, and grows. Whether your goal is to reduce churn, improve engagement, or enhance brand perception, the right CX technology is key. Platforms like XEBO.ai lead the new generation of Medallia alternatives with AI-powered intelligence, predictive analytics, and omnichannel engagement, all delivered through flexible pricing and an intuitive interface.
If you’re ready to take a smarter approach to CX, it’s time to explore what XEBO.ai can do for your business. Schedule a free demo today and discover how your brand can deliver experiences that truly connect.
